Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing problems in your life, please take a moment to read the information below and reach out for help.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling activities
• Lying to friends or family members about the amount of time or money spent gambling
• Using gambling as a way to escape stress, depression, or other emotional difficulties
• Feeling unable to stop gambling even when you want to
• Neglecting basic needs such as food, sleep, or personal hygiene due to gambling

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and can be adjusted through your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend gambling in a single session to help you keep track of your activity.
• Reality Checks: Receive regular on-screen reminders showing how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: If you feel you need a longer break, you can self-exclude your account for a minimum period of six months. During this time, you will not be able to access your account or receive any promotional materials.

To activate any of these tools or to request a self-exclusion, please contact our customer support team or visit your account settings. We take all self-exclusion requests seriously and will process them as quickly as possible.

Helpful Resources

If you are concerned about your gambling habits or those of someone close to you, a number of dedicated organisations offer free, confidential advice and support. We encourage you to reach out to one of the following trusted resources:

• BeGambleAware — BeGambleAware provides information, advice, and support for anyone affected by problem gambling. Their website offers a range of tools, self-assessment tests, and access to free counselling services.
• GamCare — GamCare is a leading provider of support and treatment for those affected by gambling-related harm. They operate the National Gambling Helpline and offer free online chat support, counselling, and a network of local treatment services.

Remember, gambling should always be fun. If it stops being enjoyable, please seek help. You are not alone, and support is available whenever you need it.